Refund policy

Last updated: September 16, 2026

We want you to love what you buy from Komal Fashion USA. If something isn't right, you can exchange it or receive store credit within 7 days of delivery.

Exchanges and store credit

• Time limit: contact us within 7 days of the date your order was delivered.
• Your options: exchange for a different size or another item, or receive store credit for the full price of the item. Store credit never expires.
• Price differences: if your exchange item costs more, you pay the difference; if it costs less, we give you the difference as store credit.
• One-of-a-kind pieces: many of our outfits are available in only one piece. If your exchange item has sold out, we will issue store credit instead.

Condition of items

Items must be unworn, unwashed and unaltered, with all original tags and packaging, and free of perfume, makeup, deodorant, stains or pet hair. Items that don't meet these conditions will be sent back to you.

How to start an exchange

1. Email komalfashionus@gmail.com or call +1 631-569-9073 with your order number and the item(s) you want to exchange.
2. We will reply with the return address and instructions. Please don't send items back without contacting us first.
3. Ship the item back using a tracked service. Once we receive and check it, we will send your exchange or issue your store credit.

Return shipping

You pay return shipping for exchanges and store credit. If the problem is our mistake, we pay (see below). Our original free shipping is never charged back to you.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will send you a prepaid return label and replace the item. If a replacement is not available, you can choose a full refund to your original payment method or store credit.

Final sale items

The following cannot be exchanged or returned unless they arrive damaged, defective or incorrect:

• Sale or discounted items
• Items that have been altered or stitched to your measurements
• Hijabs, hijab caps and khimars (for hygiene reasons)

Cancellations

We ship most orders within hours. If you need to cancel, contact us right away. Once an order has shipped, it can't be cancelled, but the exchange policy above applies.

Refunds

Approved refunds (for damaged, defective or wrong items) are issued to your original payment method within 5 business days of our approval. Your bank may take an additional 5 to 10 business days to show the refund.

Questions

Email komalfashionus@gmail.com or call +1 631-569-9073.