Returns Policy
RETURNS
◦ Komal Fashion is committed to providing complete satisfaction to its customers. We strive to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Komal Fashion is always ready and willing to go extra mile. In case you are unsatisfied with the product received from Komal Fashion, you may contact us with your complaints/feedbacks by phone or email; we shall revert back to you at the earliest. Please note that for creating a desired fit, pattern and look of a product, alterations are required.
◦ In case the customer does not have access to local alteration facilities, Komal Fashion recommends the use of the safer measurement options offered by it, in order to minimize any chances of error:
◦ Try to choose as shown options to minimize errors.
◦ Try to choose from standard sizes as given in our size chart as it involves higher risk or chances of alterations than customization option.
◦ All Sale merchandise is “Final Sale” and cannot be returned, exchanged or cancelled.
◦ All / Any items cannot be returned or Cancelled and are considered “Final Sale”.
◦ Jewelry and accessories cannot be returned or cancelled
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM.
• On receipt, in case it is noticed that the outer packing of the product is damaged or tampered , immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remarks on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Komal Fashion may peruse the same, so as to avoid such occurrences in future.
• In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at komalfashionus@gmail.com, within 24 hours of receipt of product.
• Kindly retain all packaging materials and product until receipt of instructions from Komal Fashion regarding the same.
• Designer, Stitched & Customized products are not returnable!
• In case of any other complaints, email us at komalfashionus@gmail.com, within 24 hours of receiving the product.
• DO NOT return any product, before receiving confirmation from Komal Fashion for the same. In case any product is returned without such confirmation, Komal Fashion does not guarantee any credit or replacement of the product.
• The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Komal Fashion shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
• All defective products being returned to Komal Fashion shall be done ONLY through registered airmail/courier.
• All shipping costs of returning the defective products or charges are to be borne by the customer entirely. Also no refunds can be processed for shipping made to the customer
• Only under special cases a reverse pickup can be arranged from NY location. The cost of the same solely to be borne by the customer only. Customer need to manage Return / Exchange through registered Airmail / Courier only. At any point of time a signed Proof of Delivery (PoD) copy should be available with the customer for verification. Upon authorization of returns, we will gladly offer you an Exchange/ Store-credit / Alteration case-by-case basis only. All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, should be sent back to Komal Fashion within ten (10) working days from receipt of confirmation for the same from Komal Fashion.
• Safe receipt of defective product by Komal Fashion is sole responsibility of the customer
• While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
• In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Komal Fashion shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Komal Fashion may use plain or similar fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
◦ Komal Fashion is committed to providing complete satisfaction to its customers. We strive to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Komal Fashion is always ready and willing to go extra mile. In case you are unsatisfied with the product received from Komal Fashion, you may contact us with your complaints/feedbacks by phone or email; we shall revert back to you at the earliest. Please note that for creating a desired fit, pattern and look of a product, alterations are required.
◦ In case the customer does not have access to local alteration facilities, Komal Fashion recommends the use of the safer measurement options offered by it, in order to minimize any chances of error:
◦ Try to choose as shown options to minimize errors.
◦ Try to choose from standard sizes as given in our size chart as it involves higher risk or chances of alterations than customization option.
◦ All Sale merchandise is “Final Sale” and cannot be returned, exchanged or cancelled.
◦ All / Any items cannot be returned or Cancelled and are considered “Final Sale”.
◦ Jewelry and accessories cannot be returned or cancelled
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM.
• On receipt, in case it is noticed that the outer packing of the product is damaged or tampered , immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remarks on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Komal Fashion may peruse the same, so as to avoid such occurrences in future.
• In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at komalfashionus@gmail.com, within 24 hours of receipt of product.
• Kindly retain all packaging materials and product until receipt of instructions from Komal Fashion regarding the same.
• Designer, Stitched & Customized products are not returnable!
• In case of any other complaints, email us at komalfashionus@gmail.com, within 24 hours of receiving the product.
• DO NOT return any product, before receiving confirmation from Komal Fashion for the same. In case any product is returned without such confirmation, Komal Fashion does not guarantee any credit or replacement of the product.
• The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Komal Fashion shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
• All defective products being returned to Komal Fashion shall be done ONLY through registered airmail/courier.
• All shipping costs of returning the defective products or charges are to be borne by the customer entirely. Also no refunds can be processed for shipping made to the customer
• Only under special cases a reverse pickup can be arranged from NY location. The cost of the same solely to be borne by the customer only. Customer need to manage Return / Exchange through registered Airmail / Courier only. At any point of time a signed Proof of Delivery (PoD) copy should be available with the customer for verification. Upon authorization of returns, we will gladly offer you an Exchange/ Store-credit / Alteration case-by-case basis only. All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, should be sent back to Komal Fashion within ten (10) working days from receipt of confirmation for the same from Komal Fashion.
• Safe receipt of defective product by Komal Fashion is sole responsibility of the customer
• While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
• In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Komal Fashion shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Komal Fashion may use plain or similar fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
